Shipping policy
Mindfoods Inc. currently ship exclusively to Canada and USA and our orders are shipped at carrier-calculated rates. There is a shipping calculator on our cart page where you can enter your zip code and preview the shipping cost and expected time provided by the courier before completing your order.
Orders outside Canada may be subject to other taxes, customs, and duties imposed by your local government. Mindfoods Inc. is not responsible for any additional taxes, duties or customs fees charged to the customer.
If the shipment is refused, the customer is responsible for the cost of returning goods.
Please make sure you double-check the shipping address noted in your email confirmation as Mindfoods Inc. is unable to re-route packages.
Quality Control
Mindfoods Inc. is not responsible for damages due to shipping. All merchandise goes through strict quality control before shipping.
Satisfaction Guaranteed.
Mindfoods Inc. online purchases via mindfoods.ca: If you purchased our products through our websites and you don’t like our product for any reason, ship any unopened bags to us within 30 days from the shipping date and we’ll refund your money. Unfortunately, we cannot accept opened bags for returns or refunds. Customers are responsible for the return shipping costs.
Order cancellations are valid for 24 hours from time of order. Please contact Customer Service at contact@mindfoods.ca with your questions or concerns.
Refunds
Once your return is received and inspected, we will send you an email to notify you when your refund is processed. If there is a dispute, you will be contacted immediately.
Late or missing refunds: Refunds may not show up on your account for 3 business days. If you have not received your refund after this time, first double check your bank account and credit card account. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mindfoods.ca.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mindfoods.ca.
Gifts Proof of purchase is necessary for all refunds. All online purchases will be refunded through the payment method used to pay for the original purchase.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
